DATA PROCESSING NOTICE(S)

Help Me See Inc., including its subsidiaries and controlled entities (collectively, “HelpMeSee”, “We”, or “Our”), is dedicated to promoting and protecting the confidentiality of individuals whose personal information we process.

As stewards of personal information entrusted to us by our valued stakeholders, including trainees, website users, employees, customers, donors and partners, We prioritize the protection of the privacy and security of such information and strive to ensure that We provide transparency in relation to the processing of personal information.

The notices provided herein will apply as indicated in each respective notice section.  It is important for users to read each section carefully to understand how different notices may apply to them.

These notices will be binding where a contract expressly incorporates them by reference or by continuation of the use of any services, including the use of this website. If you do not wish to be bound to any of these notices, kindly refrain from using this website and contact us at: [email protected].

COMPLIANCE WITH GLOBAL REGULATION

We strive to comply with all notice requirements across all applicable jurisdictions and are committed to upholding the highest standards of legal and regulatory compliance in all areas of our operations.

Acknowledging the dynamic nature of the legal and regulatory environment, in the event of a change in law or regulation that impacts any of these notices, the affected notice will automatically be considered amended to comply with the new regulation. This amendment will supersede the existing version of the notice to the extent of any conflict. All remaining terms and conditions shall continue in full force and effect.

If any applicable law or regulation renders any portion of the following notices ‘non-compliant’, or supersedes them, the conflicting provision will cease to apply. The relevant law or regulation will prevail in such cases.

By continuing to use this website or any of our services, you acknowledge and agree to be bound by the terms outlined in the respective notices provided on this site, including any amendments or updates to the terms in these notices.

1. DEFINITIONS

The following definitions guide the understanding of certain terms used in these notices:

  • Personal information (PI): Any information relating to an identified or identifiable natural person (“data subject”), such as names, addresses, email addresses, phone numbers, identification numbers, IP addresses, and biometric data.
  • Sensitive Personal Information: Special categories of personal information that require additional protection due to their sensitive nature, including data concerning health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, sexual orientation, and criminal convictions or offenses.
  • Data Processing: Any operation or set of operations performed on personal information, whether automated or manual, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  • Data Controller: The natural or legal person, public authority, agency, or other body that determines the purposes and means of the processing of personal information.
  • Data Processor: A natural or legal person, public authority, agency, or other body that processes personal information on behalf of the data controller.
  • Consent: Freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of their personal information.
  • Data Subject: An identified or identifiable natural person to whom personal information relates.
  • Data Breach: A data breach is defined as any unauthorized access to, disclosure of, or loss of control over personal or sensitive information that may compromise its confidentiality, integrity, or availability.

2. USE OF THIS WEBSITE AND MOBILE APPLICATIONS

The processing of Personal Information through this website depends predominantly on your selection of which cookies may operate during your browsing experience. By adjusting the cookie setting on the cookie banner (marked as a green cookie on this website), you can control the level of personal information processing conducted through this site. If you choose to disable any category of cookies except for strictly necessary ones, related processing of personal information will not take place.

Otherwise, We and our third-party vendors collect Personal Information for the primary purposes of conducting analytics, responding to your requests and providing you with relevant information.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We and our third-party vendors may collect, through websites and mobile applications:

  • Log Files: Information collected automatically when you are interacting with websites or mobile applications, for example, IP address, browser type, internet service provider, pages visited (including referring/exit pages), operating system, date/time stamp and/or clickstream data;
  • Cookies and Similar Technologies: Information collected automatically through cookies and similar technologies. For more information regarding our use of cookies and similar technologies, see the “Cookies and Similar Technologies” section below;
  • Location Information: We may use your IP address to identify the general geographic area from which you are accessing our website. Our mobile applications may collect more precise location information about you to provide functions identified in the application, such as a map feature; and
  • Mobile Device Sensor Information: Some of our mobile applications may use various sensors and components of your mobile device (for example, your camera or microphone) to collect information for the purposes of providing you with additional functions and features.
  • Contact Information: for example, your name, home address, email address, phone number and social media usernames;

WHAT IS THE PURPOSE OF PROCESSING?

We process your Personal Information collected on our websites and mobile applications:

  • To operate, maintain and improve our websites and mobile applications, for example by conducting analytics to improve and manage our websites and mobile applications, analyze user trends, and create custom audience lists;
  • To collect data about you and your activities online over time and across different websites and social media channels for marketing purposes, including delivering relevant marketing communications to you; or
  • To engage in other activities described under “Additional Uses of Personal Data” below.
  • To facilitate our online interactions with you, for example, by responding to your requests;

WHAT IS OUR LEGAL BASIS OF PROCESSING?

  • We process your Personal Information for the purposes described above to facilitate transactions requested by you and meet our contractual obligations (for example, registering you for events); on the basis of our legitimate interests (for example, website analytics); or on the basis of your consent, where applicable.

3. DONORS

Our Donor Contact Page (helpmesee.org/give/) is the primary collection point for Donor PI. We may collect Donor PI through other means including general inquiries through email or through other contact forms on this website.

As is true of most digital platforms, we gather certain data automatically when you use one of our websites or mobile applications, such as your IP address, browser type and device type. Certain web-forms also collect Personal Data you provide, for example when you enter the data into form fields on a feedback page. If we also process data through our websites or mobile applications for one of the activities described further below, those sections will provide additional information about how data are collected and used.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We and our third-party vendors may collect:

  • Contact Information: for example, your name, home address, email address, phone number and social media usernames;
  • Demographic Information: for example, gender, age, and other information you may volunteer;
  • Personal Information and History: for example, personal interests, charitable activities, other personal information you may choose to volunteer;
  • Education History: for example, prior and subsequent schools, awards, honors and student activities;
  • Employment Information: for example, your title, employer, location and work experience;
  • HelpMeSee Affiliations: for example, your social network, group memberships and HelpMeSee-related correspondence;
  • Family Information: for example, family member names, ages, occupations;
  • Financial Information: for example, your contribution history, publicly available data on wealth and assets, and contributions to other organizations;
  • Payment Information: for example, when you register for an event, make a donation or request a service, depending on your means of payment, your payment card number or your bank and bank account number;
  • Contribution History: your contribution history to HelpMeSee;
  • Health and Dietary Information: for example, medical conditions that may require additional accommodations or dietary preferences, if you volunteer such information; and
  • Your Image: for example, when a photograph or other image is used in online networking or announcements, or when you participate in HelpMeSee events that are recorded by photography or video.

WHAT IS THE PURPOSE OF PROCESSING?

We process your Personal Information as part of our donor and alumni outreach and services:

  • To provide you and your family opportunities to engage with HelpMeSee, alumni and trainees;
  • To facilitate donor and alumni communications, events, fundraising and operations;
  • To request and process your contributions and subscriptions;
  • To communicate with you about other opportunities for giving, and to understand better your interests and how you might help support HelpMeSee through volunteerism and philanthropy;
  • To conduct analytics to improve our donor and alumni services, analyze engagement and contribution trends, and create custom experiences;
  • To satisfy legal, regulatory and contractual obligations; or
  • To engage in other activities described under “Additional Uses of Personal Information” below.

WHAT IS OUR LEGAL BASIS OF PROCESSING?

We process your Personal Information for the purposes described above on the basis of our legitimate interests (for example, requesting gifts or donations); to process transactions requested by you and to meet our contractual obligations (for example, registration for events or processing of donations); as necessary for compliance with a legal obligation (for example, to provide required tax information); or on the basis of your consent, where applicable.

4. TRAINEE ADMISSIONS AND REGISTRATION DATA

We collect and use various kinds of Personal Information when you apply to register for a program or course offered by us, and when you seek financial aid, if available. The primary source of this data is your application, including for example, any applicable application forms, through emails and through phone calls. We may solicit additional data, for example, from interviewers as part of the admissions process, if applicable, or from other available sources when identifying potential candidates for admission in connection with recruiting activities. The Personal Information collected by us, or on our behalf, during the application and registration process is collected for the primary purposes of considering your candidacy for application to the relevant program or course, evaluating your eligibility for financial aid, if applicable, and, if you are admitted and enrolled, facilitating your education (such as by sharing Personal Information with registrars and others in order to enable your enrollment and participation in the program or course to which you have been admitted).

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect Personal Information as part of our admissions and financial aid processes. We may collect:

  • Contact Information: for example, your name, home address, email address and phone number;
  • Demographic Information: for example, gender, age, and other information you may volunteer, such as in your application or essay;
  • Education History: for example, your prior schools, transcripts, school activities and disciplinary records;
  • Testing History: for example, standardized testing and corresponding identity verification documentation;
  • Personal Information and History: for example, personal interests, extracurricular activities, recommendations, other personal information you may choose to volunteer, including in your application or your essay, and other information we may learn about your background;
  • Employment History: for example, job title, location and work experience;
  • Personal Financial Information: for example, government identification number, personal and business tax reports, wage reports and statements, bank statements, socioeconomic status, scholarships and grants, and family support;
  • Family Information: including family member names, ages, education information, occupations, wages and savings; and
  • Payment Information: depending on your means of payment, your payment card number or your bank and bank account number.

WHAT PERSONAL INFORMATION DO WE COLLECT?

  • We process your Personal Information as part of our application and financial aid processes:
  • To consider your candidacy for admission and eligibility for financial aid;
  • To respond to your requests and communicate application and financial aid decisions;
  • To facilitate our operations relating to the application and financial aid process;
  • To conduct research and analytics (for example, relating to application and registration trends);
  • To satisfy legal, regulatory and contractual obligations; or
  • To engage in other activities described under “Additional Uses of Personal Information” below.

HOW IS MY PERSONAL INFORMATION USED IF I AM ADMITTED?

If you are admitted to a program or course offered by us, your information will be shared as necessary for registration, including, as applicable, with the registrar of the training institution admitting you. Your Personal Information may also be shared as necessary to deliver and administer your education and related activities with other persons or entities, including HelpMeSee departments, faculty and staff, financial aid sources, and governmental authorities. For example, your name and other contact information may be shared with an instructor in whose course you enroll, in order to administer financial aid, or for other reasons consistent with our efforts to provide training services to you.

5. EDUCATIONAL PROGRAMS

We conduct educational programs in various jurisdictions enacting data privacy laws and collect Personal Information as part of our administration of these offerings in accordance with the laws of those jurisdictions.

The Personal Information collected by us, or on our behalf, are collected for the primary purpose of providing educational offerings and, if applicable, evaluating qualification for certificates and credit.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We and our third-party vendors may collect, amongst other data:

  • Contact Information: for example, your name, home address, email address and phone number;
  • Demographic Information: for example, gender, age and date of birth;
  • Personal Information and History: for example, personal interests, profession and other information about your background;
  • Education Information: for example, your prior schools, transcripts, school activities and disciplinary records;
  • Employment Information: for example, your title, employment history and work experience;
  • Course Assessment Data: for example, assignment responses, test scores and course evaluations;
  • Health and Dietary Information: for example, immunizations, medications and medical conditions that may require additional accommodations or dietary preferences, if you volunteer such information;
  • Residential Information: for example, local host information and personal preferences that you volunteer; and
  • Payment Information: depending on your means of payment, your payment card number or your bank and bank account number; or
  • Your Image: for example, for inclusion in a class roster to be distributed to classmates and faculty, where applicable.

WHAT IS THE PURPOSE OF PROCESSING?

We process Personal Information relating to course offerings:

  • To provide and administer the course or program in which you are participating, including sharing information about you with other participants, providing academic guidance and evaluating your success in the course or eligibility for a degree or certificate;
  • To provide you with services related to the course or program, including assistance with travel, residential lodging and dietary or medical needs.
  • To respond to your requests and communicate with you regarding current or future courses or programs;
  • To conduct analytics to improve our educational offerings;
  • To satisfy legal, regulatory and contractual obligations; or
  • To engage in other activities described under “Additional Uses of Personal Information” below.

WHAT IS OUR LEGAL BASIS OF PROCESSING?

We process your Personal Information for the purposes described above on the basis of our legitimate interests (for example, conducting analytics to improve program offerings); to process transactions requested by you and meet our contractual obligations (for example, providing educational programs); as necessary for compliance with a legal obligation; or on the basis of your consent, where applicable.

6. ONLINE EDUCATION

We and our third-party vendors collect your Personal Information when you apply or register for online training offerings. Further Personal Information collection occurs upon enrollment for courses or programs and throughout your online training interactions. In some cases, our collection of Personal Information from you in connection with online training activities takes place as part of a “hybrid” program in which you also may participate in person.

The Personal Information collected by us, or on our behalf, are collected for the primary purpose of providing online education courses and programs, and, if applicable, evaluating qualification for online training certificates or credit.

WHAT PERSONAL INFORMATION DO WE COLLECT?

  • We collect Personal Information as part of our application and financial aid processes. We may collect:
  • Contact Information: for example, your name, home address, email address and phone number;
  • Demographic Information: for example, gender, age, and other information you may volunteer, such as in your application or essay;
  • Education History: for example, your prior schools, transcripts, school activities and disciplinary records;
  • Testing History: for example, standardized testing and corresponding identity verification documentation;
  • Personal Information and History: for example, personal interests, extracurricular activities, recommendations, other personal information you may choose to volunteer, including in your application or your essay, and other information we may learn about your background;
  • Employment History: for example, job title, location and work experience;
  • Personal Financial Information: for example, government identification number, personal and business tax reports, wage reports and statements, bank statements, socioeconomic status, scholarships and grants, and family support;
  • Family Information: including family member names, ages, education information, occupations, wages and savings; and
  • Payment Information: depending on your means of payment, your payment card number or your bank and bank account number.

WHAT IS THE PURPOSE OF PROCESSING?

We process your Personal Information for online education:

  • To provide and administer the course or program in which you are participating, including evaluating your success in and engagement with the online education offering;
  • To respond to your requests and communicate with you regarding current or future courses or programs;
  • To conduct research (for example, in the areas of education and cognitive science) and analytics related to our online education offerings;
  • To satisfy legal, regulatory and contractual obligations; or
  • To engage in other activities described under “Additional Uses of Personal Information” below.

WHAT IS OUR LEGAL BASIS OF PROCESSING?

We process your Personal Information for the purposes described above on the basis of our legitimate interests (for example, providing educational offerings and evaluating your performance); to process transactions requested by you and meet our contractual obligations (for example, registering you for an online education course); as necessary for compliance with a legal obligation; or on the basis of your consent, where applicable.

7. RESEARCH

Our researchers and affiliates may collect, use and share your Personal Information as part of a research study in which you have agreed to participate as a research subject or researcher, or in which your existing data are used. Most often, before any Personal Information are collected for research purposes, you will be provided a consent and/or authorization form relating to the specific research project that explains the types of data collected and the purposes for which such data are processed and shared. In such a case, the description of the collection and use of your Personal Information provided in the consent and/or authorization form will replace the information provided herein. The Personal Information collected by our researchers and affiliates, or on their behalf, is collected for the primary purpose of furthering research and understanding in fields of academic study.

Examples of Personal Information that may be collected for research purposes are listed below. Not every research study will collect each of these types of data. If you have questions about the processing of your data in connection with a research study, you should contact the HelpMeSee personnel who are conducting the research or the contact persons named in any consent form you signed when you joined the study.

WHAT PERSONAL INFORMATION DO WE COLLECT?

Examples of Personal Information that we and our third-party vendors may collect for research purposes include the following. Please note that in most cases these data, if identifiable, would initially be provided voluntarily by you:

  • Contact Information: for example, your name, home address, email address and phone number;
  • Tax Information: for example, government identification number if you are being paid in connection with the research;
  • Demographic Information: for example, race, ethnicity, gender, age, education, profession, occupation, income level and marital status;
  • Personal Information and History: for example, personal interests, profession, and other information about your background;
  • Family Information: for example, family members, ages, occupations and health;
  • Employment History: for example, prior employers, titles, wages, work experience, trade union membership and disciplinary record;
  • Education History: for example, prior schools, transcripts, awards, honors and disciplinary records;
  • Health and Dietary Information: for example, doctor’s records, surgical records, immunizations and medications, allergies and dietary preferences;
  • Biometric Data: for example, facial measurements, fingerprints and retinal scans;
  • Genetic Data: for example, genetic information obtained from your biological samples;
  • Course Engagement and Assessment Data: for example, assignment responses, test scores and course interactions (including, for example, the ways in which you move through and interact with the course materials);
  • Log Files: for example, IP address, browser type, internet service provider, pages visited (including referring/exit pages), operating system, date/time stamp and/or clickstream data;
  • Cookies and Similar Technologies: Information collected automatically through cookies and similar technologies. For more information regarding our use of cookies and similar technologies, see the “Cookies and Similar Technologies” section; and
  • Location Information: for example, latitude, longitude, date and time (the precision of these data varies greatly and is determined by factors controlled by your device or mobile service provider); and
  • Mobile Device Sensor Information: for example, health-related information that may be available through an application using a sensor or component of your mobile device.

WHAT IS THE PURPOSE OF PROCESSING?

We may process your Personal Information for research in accordance with the purposes of the particular research projects, and also:

  • To further research and understanding in fields of academic study;
  • To enroll you in a particular research study as a research subject or to administer the study if you are a researcher;
  • To satisfy legal compliance requirements; or
  • Where applicable, to report earnings from research participation as a research subject or researcher to the tax authorities.

WHAT IS OUR LEGAL BASIS OF PROCESSING?

We process your Personal Information for the purposes described above on the basis of our legitimate interests (for example, conducting research); to process transactions requested by you and meet our contractual obligations (e.g., paying faculty, employees, research collaborators and research consultants); as necessary for compliance with a legal obligation (for example, to report adverse events to regulatory authorities like the U.S. Food & Drug Administration that oversee the safety of medical products and research); as necessary for the performance of tasks we carry out in the public interest (for example, to further research and understanding in fields of academic study); where processing is necessary for scientific or historical research purposes and performed consistent with required data protection safeguards; or on the basis of your consent, where applicable.

8. EMPLOYEES AND JOB APPLICANTS

We collect your Personal Information when you apply to work for us. Further Personal Information collection occurs at hiring and throughout your relationship with us.

The Personal Information collected by us, or on our behalf, is collected for the primary purpose of providing employment or enabling authorized persons to utilize our services and facilities.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We and our third-party vendors may collect:

  • Contact Information: for example, your name, home address, email address and phone number;
  • Payment Information: your bank and bank account number for processing your compensation;
  • Tax Information: for example, government identification number, wages and filing status;
  • Personal Information and History: for example, marital status and other information about your background, and when relevant for your position or required by law, credit history, driving record, self-reported and publicly available criminal records, citizenship and work authorization status;
  • Employment History: for example, prior employers, titles, wages, work experience and disciplinary record;
  • Education History: for example, prior schools, transcripts, awards, honors and disciplinary records;
  • Family Information: for inclusion in benefits plans;
  • Demographic Information: for example, gender, age and date of birth; and
  • Health Information: for example, medical conditions that may impact on your ability to work.

WHAT IS THE PURPOSE OF PROCESSING?

We process your Personal Information for employment or other work relationship and job application purposes. These include but are not limited to:

  • To evaluate your application for employment or other work relationship and communicate hiring decisions;
  • To administer HR-related processes and facilitate employment-related operations, including payroll processing and the provision of employee benefits;
  • To satisfy legal, regulatory and contractual obligations; or
  • To engage in other activities described under “Additional Uses of Personal Information” below.

WHAT IS OUR LEGAL BASIS OF PROCESSING?

We process your Personal Information for the purposes described above on the basis of our legitimate interests (for example, managing internal administrative tasks); to process transactions requested by you and meet our contractual obligations (for example, managing employment or other work relationships); as necessary for compliance with a legal obligation (for example, to provide required information to tax authorities); or on the basis of your consent, where applicable.

9. PERSONAL INFORMATION WE OBTAIN FROM THIRD PARTY SOURCES

As part of our processing activities, we may obtain certain Personal Information about you from third party sources, which we may use for the purposes and in the ways described in “How We Collect and Use Personal Information” above and in “Additional Uses of Personal Information” below. In some cases, we may obtain your consent for additional uses.

PARTNERS AND SERVICE PROVIDERS

We use partners and service providers, payment processors, and analytics providers to perform services on our behalf. Some of these partners have access to Personal Information about you that we may not otherwise have (for example, when you sign up directly with that provider) and may share some or all these data with us.

SINGLE SIGN-ON

Some of our online services or research activities may allow you to register and login to those services through a third-party platform. When you login to our service through a third-party platform, you allow us to access and collect any Personal Information from your third-party platform account permitted under the settings and privacy statement of that platform.

SUPPLEMENTAL PERSONAL INFORMATION

We may receive additional Personal Information from third-party sources, such as public or private databases (for example, compilations of email or postal addresses), or companies or institutions that may sponsor or facilitate your participation in one of our programs, which we may also append to existing Personal Information.

10. ADDITIONAL USES OF PERSONAL INFORMATION

In addition to the uses described above, including under “How We Collect and Use Information” and “Personal Information We Obtain from Third Party Sources,” we may use your Personal Information for the purposes below. These additional uses may under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to you, may be necessary for legal compliance, or are necessary to serve our legitimate interest in the following operations:

  • Conducting our operations and administering our educational offerings;
  • Administering fellowships, grants and other programs in support of individual study and research projects;
  • Contacting you to respond to your requests or inquiries;
  • Providing you with newsletters, articles, service alerts or announcements, event invitations, and other information that we believe may be of interest to you;
  • Requesting gifts and donations;
  • At your request, processing and fulfilling transactions for merchandise or other HelpMeSee products;
  • Alerting you about a safety or security announcement;
  • Conducting research, surveys and similar inquiries to help us understand trends and needs of our applicants, students and others using our websites or other services;
  • Meeting the requirements of our accreditors;
  • Disclosing directory information as described here;
  • Performing marketing, promotions and advertising, either directly or through third-parties. These activities may include interest-based advertising, targeted advertising and online behavioral advertising in order to increase the likelihood that the content would be of interest to you;
  • Preventing, investigating, taking action regarding or providing notice of fraud, unlawful or criminal activity, other misconduct, security or technical issues, or unauthorized access to or use of Personal Data, our website or data systems; or
  • Responding to subpoenas, court orders, or other legal process; enforcing our agreements; protecting the health, safety, rights or property of you, us or others; and meeting legal obligations.

11. LEGITIMATE INTERESTS

We rely on several legitimate interests in using and sharing your Personal Information. These interests include:

  • Providing, improving and customizing our educational offerings;
  • Administration of our operations;
  • Promoting the success of our current and former students;
  • Furthering research and understanding in fields of academic study;
  • Maintaining an ongoing relationship with alumni, donors and prospective donors, and helping to connect them with others;
  • Requesting gifts or donations;
  • Offering attendance to events and opportunities to volunteer;
  • Conducting admissions research;
  • Understanding how our online platforms are being used;
  • Exploring ways to develop and grow our operations;
  • Ensuring the safety and security of our students, faculty, fellows, employees and others;
  • Cybersecurity;
  • Enhancing protection against fraud, spam, harassment, intellectual property infringement, crime and security risks; and
  • Meeting our obligations and enforcing our legal rights.

12. DATA RETENTION

We will retain your Personal Information for as long as is necessary for the purposes set out in this Notice unless a longer period is required under applicable law or is needed to resolve disputes or protect our legal rights or otherwise to comply with legal obligations.

Where we are processing Personal Information based on our legitimate interests, we generally will retain the data for a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of the data subjects and subject to our internal data retention policies.

Where we are processing Personal Information based on your consent, we generally will retain the information for the period of time necessary to carry out the processing activities to which you consented, subject to your right, under certain circumstances, to have certain of your Personal Information erased (see “Your Rights” below).

Where we are processing Personal Information based on contract, we generally will retain the information for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from the contractual relationship.

Where we are processing Personal Information based on the public interest, we generally retain the information for the period of time that continues to serve that underlying interest.

13. DATA SECURITY MEASURES

We have implemented a comprehensive set of technical and organizational measures designed to safeguard your information against unauthorized access, disclosure, alteration or destruction. Our security protocols include, amongst other measures, access controls, regular system monitoring, audits and regular staff training on data protection practices. Whilst no system can guarantee absolute security, We have sought to ensure that Our processes and infrastructure are robust and aligned with best industry practices. While HelpMeSee remains committed to protecting the privacy of Our users, We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

REPORTING A SECURITY INCIDENT

A security incident is any attempted or actual unauthorized access, use, disclosure, modification, or destruction of information. This includes interference with information technology operation and violation of HelpMeSee policy, laws or regulations. It is important that actual or suspected security incidents are reported as early as possible so that we can limit the damage and cost of recovery. Include specific details regarding the system breach, vulnerability, or compromise of your computer and we will respond with a plan for further containment and mitigation.

How to report a security incident

If you a have knowledge of or suspect a security incident, please email us as soon as possible at [email protected].

Information to include in the report:

  • Your name;
  • Email address;
  • Telephone number;
  • Description of the information security problem;
  • Date and time the problem was first noticed (if possible);
  • Any other known resources affected.

14. LEGAL PROCESS, SAFETY AND TERMS ENFORCEMENT

We may disclose your Personal Information to legal or government regulatory authorities as required by applicable law. We also disclose your Personal Information to third parties as required by applicable law in connection with claims, disputes or litigation, when otherwise required by applicable law, or if we determine its disclosure is necessary to protect the health, safety, rights or property of you, us or others, or to enforce our legal rights or contractual commitments that you have made.

15. SHARING AND DISCLOSURE OF DATA

HelpMeSee may transfer your Personal Information between HelpMeSee Entities and/or to the third parties discussed above. We may transfer your Personal Information outside your jurisdiction relying on appropriate or suitable safeguards or specific derogations recognized under governing data protection laws.

16. COOKIES AND SIMILAR TECHNOLOGIES

We may collect Personal Information about you, or information that becomes Personal Information if combined with other information, when you visit or use our websites and online services. This information may be collected through the use of cookies, which are small data files placed on your computer or mobile device that allow us to collect certain information whenever you visit or interact with our websites or online services. Some of these cookies are managed by us (first-party cookies), while others are managed by third parties that we do not control (third-party cookies). This information may also be collected through the use of other data collection technologies (such as web beacons, pixels or tags) that embed graphic files in our websites and online services. These graphic files contain a unique identifier that enables us to recognize when someone has visited our website or online services, or in the case of web beacons, opened an email that we have sent them.

These small data files or graphic files serve various functions:

  • Strictly Necessary: Necessary to deliver our services;
  • Performance and Functionality: Enhance the performance and functionality of our services but are non-essential to their use;
  • Analytics and Customization: Allow us to understand the effectiveness of our services and marketing campaigns, as well as to customize our services based on this information; or
  • Advertising: Make advertising messages more relevant to you and your interests.

You can control the use of certain cookies and similar technologies by:

  • Setting or amending your web browser controls to accept or refuse cookies (please visit your browser’s help menu for more information).

If you choose to reject certain cookies and similar technologies, you may still use Our websites and online services, though your access to some functionality and features may be restricted. If you have any questions regarding our use of cookies and other similar technologies, please contact us as set forth in the “Contact Us” section below.

17. YOUR RIGHTS

We will provide you upon your reasonable, good faith request with information about whether We hold any of your Personal Information as part of our Processing Activities, to the extent required by and in accordance with applicable law. In certain cases, you may also have a right, with respect to your Personal Information collected and used in the Processing Activities, to:

  • correct or update any of your Personal Information that is inaccurate;
  • to restrict or limit the ways in which we use your Personal Information;
  • to object to the processing of your Personal Information;
  • to request the deletion of your Personal Information; and
  • to obtain a copy of your Personal Information in an easily accessible format.

To submit a request, please send an email message to [email protected].

Because We want to avoid taking action regarding your Personal Information at the direction of someone other than you, we will ask you for information verifying your identity. We will respond to your request within a reasonable timeframe.

You also have the right to withdraw your consent to our processing of your Personal Information as part of the Processing Activities, where our processing is solely based on your consent, subject to certain limitations at law. You can do this by contacting us at [email protected]  to request that your Personal Information be deleted. If you withdraw your consent to the use or sharing of your Personal Information for the purposes set out in these Disclosures or the other HelpMeSee privacy statements that link to or expressly adopt this Policy, you may not have access to all (or any) of the related services, and we might not be able to provide you all (or any) of the services. Please note that, in certain cases, we may continue to process your Personal Information after you have withdrawn consent and requested that we delete your Personal Information, if we have a legal basis to do so. For example, we may retain certain data if we need to do so to comply with an independent legal obligation, if we still need the data for the lawful purposes for which we obtained the data, or if it is necessary to do so to pursue our legitimate interest in keeping our services and operations safe and secure.

If you have any complaints regarding our privacy practices, you have the right to make a complaint with your national data protection authority (i.e., supervisory authority).

18. MEDIA AND IMAGES

We do our best to obtain consent for the pictures we take of our trainees, events, and programs, but sometimes people are hard to identify in groups, individuals may choose to withdraw their consent because they decide they would prefer to not have their pictures on our site. If you see an image of yourself on our site and would like us to take it down send us an email at [email protected] and after confirming it’s you we’ll take it down as soon as practicable.

19. CONTACT US

Help Me See Inc. is a non-stock, not-for-profit 501(c)(3), tax exempt organization, incorporated under the laws of the United States of America and bearing federal identification number is 27-3207754 and whose principal place of business is at 1 Evertrust Plaza, Suite 308, Jersey City, NJ 07302.

Contact for data privacy related inquiries, including data subject requests: [email protected]

Contact for general legal inquiries: [email protected]

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